Services

Our aim is to provide the highest quality of hearing health care and we do this by offering:

Comprehensive hearing tests for adults and children over 4 years
Comprehensive Ear Nose and Throat services from Dr Harish Rupani
Quality digital hearing aids, with international warranty and complete rehabilitation and follow up service included
State of the art techniques and equipment used to verify hearing aid fittings and benefit received
Tinnitus assessment, therapy and advice
Range of wireless accessories and other listening devices
On site hearing aid warranty service and repair for our devices
Links with leading professionals globally and hearing aid manufacturers to bring world class service
A full range of batteries, accessories at a subsidized cost for our patients
Ear protection from noise or for swimmers

NOTE THAT WE HAVE TAKEN PRECAUTIONS TO KEEP YOU SAFE DURING COVID IN ALL OUR PROCEDURES AND FACILITIES

Standards of Practice

We follow the most stringent hearing healthcare protocols and standards of practice as laid out by the Healthcare Professions Council (UK) as a minimum. We believe in going above and beyond in our services and subscribe to best practice protocols as laid out by well recognized bodies such as the American Academy of Audiology and the British Society of Hearing Aid Audiologists. We maintain links with leading professionals globally to ensure that we keep abreast of advances in practice and in technology.

Accessible Ongoing Support for Hearing Aids

Our Hearing Aid Technicians are trained by and supported by the leading hearing aid teams in the world. We have invested in a world class laboratory which is used for all maintenance and repairs onsite. We provide access to immediate support for any queries you might have after you have obtained your hearing aids. No question is too frivolous. You can bring in any family, friend or staff for support. We would be happy to train them to support you in your hearing journey

How we work

INITIAL CONSULTATION 45-60 MINS

Examination of your ears and treatment of any earwax or other ENT problems
Full hearing tests which may include accessing your ability to hear speech and speech in noise
Explanation of your hearing loss and assessment of impact on your daily life
Referrals to other professionals if required
Advise on the most appropriate hearing solution for you
Discussion of your listening goals and expectations
Evaluation of any existing hearing systems you may own
Written quotation provided including details on trial
Reports sent to your GP or ENT Consultant as required

HEARING AID FITTING 60 MINS

IF you require Hearing Aids

Your hearing aids are fitted and adjusted
Your own ear acoustics are measured
Hearing Aid fitting verified with Real Ear Measurements in your ears
Assessment of your benefit and comfort are made
Explanation on how to use and care for your hearing aids
Information on how to get used to the hearing instruments

HEARING AID FOLLOW UP SESSIONS 30 MINS

Evaluation of your initial experiences
Further adjustment and fine tuning of your hearing aids
Communication tips provided
Explanation on how to care and maintain your hearing aids
Connection of your TV, assistive devices or personalized App

HEARING AID ONGOING SUPPORT 15-30 MINS

Evaluation of how hearing aids are performing
Optimisation of Hearing Aids based on your adaption
Regular services of hearing aids
Full Warranty servicing as accredited by Phonak
Any further counselling, assistance or service you may require
Hearing Assessments as required

“Discover your hearing. Rediscover yourself”

Seema has been bestowed with the prestigious Presidential National Award of Moran of the Order of the Burning Spear (Jamhuri Day Honours 2021) by HE The President Uhuru Kenyatta and The First Lady Margaret Kenyatta. She has been recognized for Clinical & Professional Excellence and contribution to the lives of people living with hearing loss, and prevention of disability, at local, national and international levels.

It’s a privilege to have met you. You, like your Father who I respect so much are wonderful. May you be blessed, Uncle Moody.

HON Moody Awori, Former Vice-President of Kenya

"I am delighted with my hearing aids. I can hear much better at board meetings. I realized how many birds there were outside my home in the morning. The TV volume came down too."

Mr John Golds

"I would strongly recommend my friends and relatives to attend this clinic. Seema and her staff are absolutely thorough and encouraging!"

Nirmala Chauhan

"Fantastic! And thank you for being in Kenya (I can truly say I can work because of you)"

Dr Aziz Bhaloo, HE Aga Khan’s Former Representative to Kenya

By using the hearing aids provided by Ms. Seema Shah, my general everyday life and activities has improved a lot & I feel more confident in my approach with people whether at meetings or other gatherings.
Thank you very much Seema. You are a wonderful person.

Mr Rajni Shah

Dear Seema,
Had the pleasure to meet your dad today. A delightful man who has served humanity for over 35years. I told him he must be very proud of you since you are also making a difference to people's lives. May God bless you!!

Mr Zool Nimji

Seema with Professor and Mrs Ole-Moiyoi

I must say it’s a real pleasure coming here. Very Professional and very competent and confident.

Mr Nick Paterson (left) with former Kenyan Ambassador to the United States Hon. Leaonard Kibinge (centre)

Seema Shah with David Mutiso (the first architect in Kenya, town planner and designer of the Kenya International Conference Centre)

Seema with Late Charles Szlapak, the Former Owner of Fairview Hotel

Today I could have a meeting in windswept Karura without any problems. I am getting along famously. Thank You.

Cristina Boelcke, Vice Chair of Karura Forest

Seema Rupani Shah's concern for my wellbeing, for having me get the very best possible solution to my beginnings of a hearing challenge, was overwhelming. She just couldn’t do enough to make me feel comfortable, to help me understand every step she was taking, to encourage me to get in touch any time I needed further assistance, to deliver optimal value for money.

Mike Eldon, Chairman of Management Consultancy The DEPOT, and co-founder of the Institute for Responsible Leadership

Thank You for all that you do for our ears.

You are our miracle girl – Mrs Margaret Charles Njonjo

HON Sir Charles Njonjo, Former Attorney General of Kenya

Seema with HE the Late Daniel Arap Moi, Former President of Kenya

The family of former President Moi would like to take this opportunity to express our utmost gratitude for the love and respect you have showed Mzee and our family during Mzee’s hospitalization. Your care for his well being comforted us and kept us strong until his final moment.
May God bless you mightily
Thank you
Asante

Hon Raymond K Moi

Hearing aids have definitely helped me. I can hear the birds again. And I do hear people who mumble much better now.

Ulf Aschan

You are special Seema.

Ruth Rabb

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PRESIDENTS, PAUPERS, POACHERS AND THE PICCOLO – A DAY AT WORK IN KENYA

An article by Seema Shah published in the Canadian Audiologist

Seema’s interview with Crossover on the importance of addressing hearing difficulties and why she is so passionate about her work.

THE GREAT CUSTOMER SERVICE

An Article published in the Business Daily highlighting our efficient and quality services