Services

Our aim is to provide the highest quality of hearing health care and we do this by offering:

NOTE THAT WE HAVE TAKEN PRECAUTIONS TO KEEP YOU SAFE DURING COVID IN ALL OUR PROCEDURES AND FACILITIES

Standards of Practice

We follow the most stringent hearing healthcare protocols and standards of practice as laid out by the Healthcare Professions Council (UK) as a minimum. We believe in going above and beyond in our services and subscribe to best practice protocols as laid out by well recognized bodies such as the American Academy of Audiology and the British Society of Hearing Aid Audiologists. We maintain links with leading professionals globally to ensure that we keep abreast of advances in practice and in technology.

Accessible Ongoing Support

Our Hearing Aid Technicians are trained by and supported by the leading hearing aid teams in the world. We have invested in a world class laboratory which is used for all maintenance and repairs onsite. We provide access to immediate support for any queries you might have after you have obtained your hearing aids. No question is too frivolous. You can bring in any family, friend or staff for support. We would be happy to train them to support you in your hearing journey

How we work

INITIAL CONSULTATION 45MINS

  • Examination of your ears and treatment of any earwax or other ENT problems
  • Full hearing tests which may include accessing your ability to hear speech and speech in noise
  • Explanation of your hearing loss and assessment of impact on your daily life
  • Referrals to other professionals if required
  • Advise on the most appropriate hearing solution for you
  • Discussion of your listening goals and expectations
  • Evaluation of any existing hearing systems you may own
  • Written quotation provided including details on trial
  • Reports sent to your GP or ENT Consultant as required

FITTING 60MINS

IF you require Hearing Aids

  • Your hearing aids are fitted and adjusted
  • Your own ear acoustics are measured
  • Hearing Aid fitting verified with Real Ear Measurements in your ears
  • Assessment of your benefit and comfort are made
  • Explanation on how to use and care for your hearing aids
  • Information on how to get used to the hearing instruments

FOLLOW UP SESSIONS 30MINS

  • Evaluation of your initial experiences
  • Further adjustment and fine tuning of your hearing aids
  • Communication tips provided
  • Explanation on how to care and maintain your hearing aids
  • Connection of your TV, assistive devices or personalized App

ONGOING SUPPORT 15-30 minutes

  • Evaluation of how hearing aids are performing
  • Optimisation of Hearing Aids based on your adaption
  • Regular services of hearing aids
  • Full Warranty servicing as accredited by Phonak
  • Any further counselling, assistance or service you may require
  • Hearing Assessments as required

“Discover your hearing. Rediscover yourself”

It’s a privilege to have met you. You, like your Father who I respect so much are wonderful. May you be blessed, Uncle Moody.

HON Moody Awori, Former Vice-President of Kenya

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